Raffaella Sammarco, Instructional Designer

E-learning · Workshop Articulate Rise

AI & LLM Adoption Training for Corporate Teams

Helping corporate employees move from curiosity to confidence with AI tools, through an immersive scenario-driven workshop.

Challenge

Teams were intrigued by AI tools but lacked a structured framework to use them effectively and responsibly in their daily work.

Solution

A blended workshop combining video instruction, live demonstrations, and hands-on practice, designed to build both knowledge and practical confidence.

Result

Strong satisfaction scores, with participants reporting immediate application of skills in their role after the session.

Articulate Rise AI literacy Workshop facilitation Video instruction Corporate training

▶ Workshop recording preview

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▶ Course highlight reel

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Microlearning 10 min · Articulate Rise

Selection Central Data Augmenter

A focused 10-minute module training associates on a new advanced tool workflow, designed so it never overwhelms them mid-task.

Challenge

Associates needed to learn an advanced system feature that only activates after multiple prerequisite steps, making context and timing critical.

Solution

A 10-step guided microlearning module with real UI screenshots and a character guide, built in Articulate Rise for clarity and ease of use.

Result

Confident, independent task execution with reduced support queries and improved processing accuracy.

Articulate Rise Microlearning Systems training Step-by-step

📄 Course preview

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Blended programme 40 hours · Articulate Rise + Canva

From Entry-Level to Financial Specialist

An immersive 40-hour programme that transforms new associates into confident financial specialists through real case-based learning.

Challenge

New agents lacked the confidence and know-how to handle complex financial queries, order resolutions, reimbursements, and lost item claims, leading to unnecessary escalations.

Solution

A 40-hour blended programme combining Articulate Rise modules with Canva-designed job aids and real case studies, giving learners structured theory and hands-on practice from day one.

Result

Significant drop in escalation rates and higher customer satisfaction scores, with agents reporting feeling fully prepared for real cases.

Articulate Rise Canva Case studies Onboarding Finance Blended learning

📄 Associate guide preview

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Job aid Quick reference · Canva

Essential Components of PAA Communication

A clear, structured reference guide that breaks down the 3 components of effective PAA communication into instantly actionable guidance.

Challenge

Customer-facing associates struggled with inconsistent communication in PAA workflows, especially around issue paraphrasing, root cause explanation, and expectation setting.

Solution

A visually structured Canva job aid covering the 3 core PAA components, Issue Paraphrase, Root Cause Communication, and Managing SP Expectations, with clear bullet-point guidance for each.

Result

Adopted as a go-to desk reference, with satisfaction scores showing improved communication consistency across the team.

Canva Performance support Communication skills Job aid

📄 Job aid preview

Essential Components of PAA Communication job aid

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Visual job aid Quick reference · Canva

Earn Trust through Communication

An intuitive visual reference that fits 3 key communication principles, 4 paraphrasing steps, and 7 PAA best practices onto a single page.

Challenge

Professionals knew the theory of good communication but struggled to apply it consistently, especially when managing customer expectations under time pressure.

Solution

A single-page visual infographic designed in Canva, distilling 3 key principles, 4 mindful paraphrasing steps, and 7 PAA best practices into a format anyone can scan and apply within seconds.

Result

Used as a pre-call prompt across the team, with satisfaction scores reflecting a measurable improvement in interaction quality.

Canva Visual design Infographic Performance support Trust-building

📄 Job aid preview

Earn Trust through Communication job aid

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Designing the chapter that changes everything

AI & LLM Adoption Training for Corporate Teams

Selection Central Data Augmenter

From Entry-Level to Financial Specialist

Essential Components of PAA Communication

Earn Trust through Communication